Política de envío

Thank you for shopping with FromDA (“we,” “our,” or “us”) at https://www.from-d-a.com/.
This Shipping Policy outlines how we process, ship, and deliver your orders for women’s bags. Please read this carefully before making a purchase.

---

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive an email confirmation with your tracking number and carrier details.

Please note: Processing times may be slightly longer during high-demand periods (such as sales, holidays, or new collection launches).

---

2. Shipping Options & Delivery Times

We offer both domestic and international shipping.
Delivery times vary depending on your location:

These are estimated timeframes. Delays may occur due to customs clearance, weather conditions, or shipping carrier issues beyond our control.

---

3. Shipping Costs

Free Standard Shipping on orders over $80 USD (or equivalent in your local currency).

For orders under $80, a flat shipping fee will be calculated at checkout based on your delivery address.

Any applicable customs duties, import taxes, or local fees are the responsibility of the buyer.

We always aim to keep shipping fees as low and transparent as possible.

---

4. Order Tracking

Once your order is shipped:

You will receive an email with a tracking number and a tracking link.

You can track your shipment status directly on the carrier’s website or through your FromDA account dashboard (if available).

If you do not receive a tracking email within 5 business days, please contact us at mustabelja@gmail.com.

---

5. Incorrect Address or Delivery Issues

Please make sure that your shipping address is correct and complete before placing your order.
FromDA is not responsible for:

Orders shipped to the wrong address due to customer error.

Lost or stolen packages marked as “Delivered” by the carrier.

If your package is returned to us due to an incorrect or incomplete address, you may request reshipment by covering additional shipping costs.

---

6. Customs, Duties, and Taxes

International orders may be subject to import taxes or customs fees depending on your country’s regulations.

These charges are not included in the product price or shipping fee.

Customers are responsible for any customs or import duties once the package reaches their destination country.
We recommend contacting your local customs office for more information before placing your order.

---

7. Delayed or Lost Packages

If your order is significantly delayed or appears lost:

1. Contact the shipping carrier directly with your tracking number.

2. If unresolved, email us at mustabelja@gmail.com, and we will open a case with the courier.
We will do our best to locate your package or offer a suitable solution (replacement or refund) if confirmed lost.

---

8. Damaged Packages

If your order arrives damaged:

Please take clear photos of the packaging and the item immediately.

Contact us within 48 hours of delivery at mustabelja@gmail.com with your order number and photos.
We will review your claim and provide a replacement or refund as appropriate.

---

9. Changes to This Shipping Policy

FromDA reserves the right to update or modify this Shipping Policy at any time to reflect changes in our operations, shipping partners, or market conditions.
The “Last updated” date at the top will always indicate the most recent revision.

---

10. Contact Us

For any shipping-related questions or support, please contact:

FromDA Support Team
📧 Email: mustabelja@gmail.com
🌐 Website: https://www.from-d-a.com/